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Cancellation Policy

In Stock Dresses

You can get full refund before item is shipped.

Tailor Made Dresses

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are tailor made and once the creation process has begun the materials cannot be reused (See The Creation of Your Dress). The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Actions

Products

Time Frames

Amount Refunded

Product Price

Shipping Cost

Cancellation

Made To Order Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

70%

100%

within 48 hours of order confirmation

50%

100%

In-stock dresses

before item is shipped.

Full Refund

After 2 days of payment confirmed, your order CAN NOT be cancelled any more. We can only refund the full shipping cost!

Q: How to tell if you ordered an in stock dress?
A: All our in stock dresses are of sizes S, M, L, XL. If you dress sizes are not listed within, it is a tailor made one. Only tailor made item has sizes: 4,6,8,10,12 etc. And we have "in stock & ready to ship" & "Tailor Made" label on the product pages.